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Registration Help

If you cannot find your answer below, please contact the camp directly on the website at which you registered.  Many times we cannot answer camp specific questions and will refer you to the coach/camp director.

I registered for a camp online. Where is the location of the camp?

The coach or camp director provided a Web site for you to register at. On this Web site you will find camp information including facilities and directions information, what to bring with you to camp, when and where check-in is located, along with the ability to contact the coach directly through that site via the 'Contact Us' page. If you cannot find the information you are specifically looking for on the site, please contact the coach directly via the 'Contact Us' page.

I registered for a camp online. What do I need to bring with me to this camp?

The coach or camp director provided a Web site for you to register at. On this Web site you will find camp information including facilities and directions information, what to bring with you to camp, when and where check-in is located, along with the ability to contact the coach directly through that site via the 'Contact Us' page. If you cannot find the information you are specifically looking for on the site, please contact the coach directly via the 'Contact Us' page.

I registered for a camp online. When and where is check-in located?

The coach or camp director provided a Web site for you to register at. On this Web site you will find camp information including facilities and directions information, what to bring with you to camp, when and where check-in is located, along with the ability to contact the coach directly through that site via the 'Contact Us' page. If you cannot find the information you are specifically looking for on the site, please contact the coach directly via the 'Contact Us' page.

I registered for a camp online. How can I print a copy of my registration receipt?

During your registration a receipt was provided on-screen as well as emailed to the addresses provided. Many times email providers block automated email receipts and file them as Junk. Please first check your Junk folder before proceeding. You will look for an email from: customerservice@myonlinecamp.com.

Be sure to check which email account you used during registration. Email receipts are provided to the email you used during registration. If you used your child/the participant email address during registration only – be sure to ask your child/the participant to check their email account.

If you still cannot find your receipt, please email customerservice@myonlinecamp.com requesting a copy. Since My Online Camp provides registration service for several hundred coaches and camp directors throughout the U. S. be sure to including the following: Registration ID number, Participant Name, School the camp is held at, what sport you are participating in, any camp details including the name of camp or date it will be held. My Online Camp will resend a receipt with the information provided.

Please email me information on camps for my son/daughter. He/she is interested in this sport.

My Online Camp does not generate email lists and databases for mass distribution. However, you can check MyOnlineCamp.com regularly and search by state and sport for different camps offered throughout the country. We hope this helps.

When is the ____ camp at ____ school?

The coach or camp director provided a Web site for you to register at. On this Web site you will find camp information including facilities and directions information, what to bring with you to camp, when and where check-in is located, along with the ability to contact the coach directly through that site via the 'Contact Us' page. If you cannot find the information you are specifically looking for on the site, please contact the coach directly via the 'Contact Us' page.

I registered for a camp through My Online Camp. I cannot attend and am requesting a refund.

At My Online Camp all sales are final and My Online Camp has a no refund policy.

During registration each participant electronically agrees to the following policy:

Thank you for booking with My Online Camp. By clicking the "Submit Payment" button, you agree your credit/debit card will be charged the amount below. Please note on your credit/debit card statement this charge will appear under the name of My Online Camp.

My Online Camp DOES NOT process refunds under any circumstances. My Online Camp may charge a fee for the service it provides when you register for an event through this website. Any such processing fee is non-refundable.

Event organizers who offer registration via My Online Camp do not offer refunds, unless otherwise stated. The exact amount depends on the current and specific cancellation and/or refund policies of the coach, event director, or college/institution.

My credit/debit card is not being accepted online. I am getting an error message, and the site is not accepting my registration. What is wrong?

Over 98% of credit/debit cards are accepted with no issues.

If you have an issue with a credit or debit card registration, please first check all information typed in during registration is accurate. Most decline messages are result of a simple typo. Our system will provide you with a pop-up, or legend, indicating the reason for decline.

My Online Camp processes several hundred thousand camp registrations online. There are also over ten thousand credit card issuers. As a result, there are many reasons a card may not be accepted.

Below we have answered a few of the most frequent reasons for decline, and actions you may take to process your registration.

Address Verification System. It tells me my address is incorrect but I checked it and it is correct.

We apologize for the trouble you had. My Online Camp suggests that you contact your bank to determine the address that they have on file for the "billing address" on your debit card? Even though your statements may come to your house many times the "actual billing address" the bank has on file is incorrect.

ATM and Debit cards have a history of incorrect billing addresses associated with them. This information (the address verification test) is our primary method of security.

My Online Camp sends the billing address that you entered during the registration process. The transaction was declined on your banks end. We suggest that you contact your bank and explain to them what happened - and have them read to you the billing address they have on file associated with your card.

We are NOT charging your card. Your bank may be showing a hold in their online banking system for the amount of the attempted transaction. This normally drops out after 72 hours. Again, we suggest that you contact your bank to ask what their policies are - it should not cause you to overdraft, but rather show as a temporary pending hold. You will want to ask them how long they hold that transactions.

Your credit card company may still show a temporary pending hold on the funds after your transaction is completed. It can take several working days for them to process the void on the pending transaction. The time will vary from one company to the next.

CVV Code decline message. The system is telling me something about a 3-digit or CVV code? What is this and why is it declining?

The payment was declined because the 3-digit code on the back of your card (the CVV vode) did not match what was keyed in on the registration. We are not pulling the funds from your account.

Many cards have both a 4-digit code, and a 3-digit code on the back of their cards. Typically the 4-digit code is the last four digits of your credit/debit card number. The 3-digit code is the required information to key in. Make sure to type in the 3-digit code.

Your bank may elect to display a pending transaction in your online banking for the declined transaction. This is called a "Pending, but not Authorized" transaction. Your bank is electing to display this on their end - typically this lasts for only a few days and then the charge disappears. We are not pulling the funds through but your banks rules choose to display them. Unfortunately we have no control over what they elect to display.

If the 3-digit code on the back of the card has been rubbed/swiped off over time your bank can tell you what that number is if you call them. On many cards there is both a 4-digit number, and a 3-digit number. The correct code to key in is the 3 digit number.

Is there a processing fee for online registration? Why is the amount on my statement different from the advertised price?

There may be a processing fee that appeared on the credit card page during registration. The processing fee applies only to online registration and covers costs associated with processing the credit card. If in the future you wish to avoid the processing fee registrations are accepted via traditional check. Thank you.

Processing fees apply to cover bank charges and online registration costs associated with the registration and apply per camper registration.

If a processing fee applies, it will be displayed on-screen, and electronically agree to during registration. All fees are displayed.

My credit/debit card was declined. I processed a second transaction and was accepted. Why are two charges appearing in my online banking, and am I being charged twice?

If this happens to you, we are only charging your card one time. The first transaction/registration attempt that was declined is not being charged to your credit/debit card. Your bank may be showing that as a hold in their online banking. This normally drops out after 72 hours. My Online Camp sugguests that you call your bank to ask what their policies are - it should not cause you to overdraft, but rather the charge should show as a hold. You will want to ask them how long the transaction will be held until it is released.

Your credit card company may still show a temporary pending hold on the funds after your transaction is completed. It can take several working days for them to process the void on the pending transaction. The time will vary from one company to the next.

Accessibility and Section 508 Compliance

The My Online Camp event registration system is fully accessible by users with disabilities using Assistive Technology and meets the accessibility and functional requirements of the following Section 508 standards: Sections 1194.21, 1194.22, 1194.31 and 1194.41.

For more information on accessibility or to get alternate forms of product documentation, please e-mail customerservice@myonlinecamp.com.