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FAQs

Who can use My Online Camp?

My Online Camp serves all types of camp operators. This includes colleges and college coaches, high school athletic departments/booster clubs and high school coaches, professional athletes, and independent camp operators.

How fast can we get up and running? What do you need from me to get started?

The amount of time to complete your camp Web site varies depending on the time of year – but should take no more than a week to complete.  Adjustments or changes to your camp Web site are usually handled same day, or the next business day.  We understand coaches don't work a typical 8-5 business day and you will find many of us are available to you on the weekends for those minor necessary adjustments.

What do you ask of me?

All we ask from you is to promote your own camp Web site and online registration.  This is accomplished very simply by adding the phrase "Online registration available at www.yournamehere.com" to your brochures/flyers

Is online registration required?

Although many coaches elect to require online registration, we do not.  Campers may prefer to register via mail if you provide that option.

Is there a minimum amount of registrations or dollar amount required?

No.  My Online Camp works with camps large and small.  Effectively using the Internet as a marketing tool, our customers' camps have grown in size and number of campers. 

Who pays for the processing fee?

The My Online Camp processing fee applied per registration can either be passed on to the camper during registration, or absorbed in the cost of your camp.  How or if the processing fee appears on screen is entirely up to you.

How do I manage campers that have written checks?

The My Online Camp administrative area allows you to manually enter checks received, safely storing all of your camp reports in one location.  The "Add Manual Registration" tool is free to use - the processing fee is not applied for use of this tool.

How do we handle refunds?

A relationship with My Online Camp does not require you to change your refund policy.  Refunds are handled by the camp.

Is the transaction secure?

Yes.  All registrations are securely processed and the process is PCI compliant.