OUR OPPORTUNITIES
My Online Camp is a national leader in sports camp marketing & registration. For more than a decade, our staff has enjoyed assisting some of the country’s largest universities and most recognizable coaches to achieve success with their camps and clinics.
With 11 consecutive years of double-digit growth, we’ve set our sights on adding to our dynamic team in order to continue to innovate and provide best-in-class customer service. If you are interested in joining the My Online Camp team, please send your resume to
careers@myonlinecamp.com for consideration. Thank you for your interest in My Online Camp!
Account Specialist
The Account Specialist assists with the management of customer accounts to promote strong retention and an exceptional customer service experience. Working directly with event directors and under the guidance of company leadership, the Account Specialist supports event directors with the various facets of marketing and managing their events. Additionally, the Account Specialist serves event registrants by providing registration support, resolving problems related to registration, and reporting product issues.
Duties and Responsibilities
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Promote high levels of retention by regularly communicating with existing event directors to understand their needs and ongoing challenges, and introducing solutions to fulfill those needs.
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Keep detailed, accurate record of communications with customers.
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Resolve registration or product problems by clarifying the event registrant’s issue; determining the cause of the problem; selecting and explaining the best solution to solve the problem; and expediting correction or adjustment to assure that the customer’s needs are met.
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Effectively manage large amounts of incoming emails and calls.
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Support company leadership in their efforts to build strong and lasting relationships with event directors by providing friendly and timely communication with the directors.
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Assist with the management of both new and existing websites connected to a Content Management System.
Qualifications
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Two years of experience in account management or customer service or Associate Degree/B.A./B.S in business, communications, or marketing field.
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Strong desire to provide top-tier customer support.
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Knowledge of software including Content Management Systems, Microsoft Office, basic Adobe Photoshop, and other web-based technologies.
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Enjoyment of working in a fast-paced environment with a wide range of responsibilities.
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Self-motivated and thrive working both independently and as part of a small team.
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Ability to effectively communicate in both written and verbal forms. Demonstrated ability to manage a large number of customer relationships concurrently.
My Online Camp provides competitive compensation/benefits in a relaxed atmosphere. If you enjoy being part of a small, growing technology company, are ready to work in a team environment, please submit your cover letter and resume to: careers@myonlinecamp.com
Apply Today
